who we are
about goods and feels
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valerie thompson
founder and designer
faq
how does payment work?
To book, I take a 50% retainer fee and a signed contract. The remaining balance will be invoiced before delivery of the final product. The retainer fee is a non-refundable payment for contracting my services.
WHAT IS A TYPICAL PROJECT TURNAROUND TIME?
Every client and every project is different, so the time it takes to complete your project will vary depending on things like: scope of the project, how many other projects I am working on (I’ll always communicate clearly to you about what else is on my plate), client respose time (how speedily you get content and feedback back to me). Below I have outlined a couple of rough best-case scenario estimates for popular projects:
Single Logo: 4-6 weeks
Brand Identity: 8-10 weeks
Brand Identity + website: 6-8 months
Brand Identity + website + collateral: 6 months +
WHAT IF I NEED EXTRA REVISIONS?
I price out a limited amount of revisions in each package, but sometimes it takes just a little bit longer to get the design to where it needs to go - and I welcome more rounds of revision (it is YOUR brand after all, it’s gotta be perfect for YOU). Should you need more rounds of revisions done, I’ll simply invoice you for the extra hours - billed at $25/hr - before final product delivery.
WHAT HAPPENS AFTER I RECEIVE THE FINISHED PRODUCT?
If you’re unsure about how to implement your new visual identity system, I can help. I include a brand standards guide in all of my projects to help you get the most out of your brand identity, and to provide a reference for executing it exactly the way I designed it to look.